Third-Party Network Support & Maintenance

Third-party maintenance is hardware support services provided by an alternative party to the original equipment manufacturer. TPM providers offer the same services as OEMs before warranty expiration, including remote technical support, on-site support, repairs, device replacement, network maintenance, and remote hardware monitoring.

TPM support becomes most valuable after your equipment’s warranty period expires, particularly for legacy devices that have reached End-of-Service-Life (EOSL). While new equipment should typically remain on OEM warranty, TPM offers significant cost savings once devices pass the three-year warranty mark.

Enterprises can reduce maintenance costs by 30-70% compared to OEM support, with some providers reporting savings up to 60%. This makes TPM especially attractive for post-warranty equipment where OEM prices increase substantially.

Yes, most TPM vendors support multiple OEM brands including Dell, HP, IBM, Cisco, NetApp, and Brocade. This multi-vendor capability allows for a single point of contact when entering support tickets, decreasing downtime and simplifying data center management.

No, TPM typically begins after OEM warranties expire. For equipment still under manufacturer warranty, it’s generally recommended to maintain OEM support, then transition to TPM when the warranty period ends.

Yes, a major advantage of third-party maintenance is supporting end-of-service-life (EOSL) equipment that OEMs no longer support. While OEMs phase out support to encourage new purchases, TPM providers continue maintaining older systems, extending hardware lifecycles and delaying expensive refresh cycles.

Third-party maintenance providers typically offer same-day and next-business-day SLAs comparable to OEM agreements. Many define their 4-hour SLA as having a certified engineer with replacement part in hand at your facility within four hours, not just an initial callback.