Cisco Support & Maintenance
Cisco Support Services
Comprehensive support and maintenance for Cisco hardware.
- ✓Cisco MCS
- ✓Cisco UCS
- ✓Cisco Catalyst Switches
- ✓Cisco Routers
- ✓Cisco Security Appliances
- ✓Cisco MDS Fibre Switches
- ✓Cisco Nexus
- ✓Cisco Meraki
All models supported. Not limited to these listed models.
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Why Choose PreRack Third-Party Support?
Save up to 70% on support costs while receiving superior service and expertise.
Cost Savings
Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.
Faster Response
Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.
Extended Support
Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.
Frequently Asked Questions
Cisco Support & Maintenance FAQs
Cisco third-party support is hardware maintenance and technical assistance provided by independent companies (not Cisco Channel Partners) offering maintenance services for Cisco routers, switches, firewalls, UCS servers, access points, and other networking equipment. Third-party providers offer break/fix support, parts replacement, on-site maintenance, and 24/7 technical assistance as an alternative to Cisco SMARTnet.
Organizations typically save 30-70% compared to Cisco SMARTnet and Smart Net Total Care contracts. Third-party maintenance delivers reliable support at significantly lower costs while maintaining high service standards.
Cisco charges a premium for their highest level of support, but third-party providers with large teams of badged L1-L3 engineers can provide up to 24×7 SLAs at the same rate as Cisco’s base level support. Third-party providers can also keep hardware running past Cisco’s End of Service Life date, allowing you to use equipment on your timeline.
Third-party providers offer customizable SLA options including 24×7 support with 4-hour on-site response for mission-critical systems, next-day response, and flexible service levels based on business needs.
EMBRACE THE POWER OF GLOBAL IT SUPPORT
Flexible Support Levels For Your Needs
LEVEL 1
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24 x 7 x 365 US Based Help Desk
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Remote Support
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4 Hour Response
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Parts Replacement
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Onsite Spares Kit (Optional)
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Remote Monitoring (Optional)
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LEVEL 2
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24 x 7 x 365 US Based Help Desk
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Remote Support
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Next Day
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Parts Replacement
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Onsite Spares Kit (Optional)
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Remote Monitoring (Optional)
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LEVEL 2
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24 x 7 x 365 US Based Help Desk
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Remote Support
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Next Day
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Parts Replacement
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Onsite Spares Kit (Optional)
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Remote Monitoring (Optional)
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LEVEL 3
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8-5, Mon-Fri US Based Help Desk
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Remote Support
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Next Business Day
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Parts Replacement
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Onsite Spares Kit (Optional)
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Remote Monitoring (Optional)
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LEVEL 3
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8-5, Mon-Fri US Based Help Desk
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Remote Support
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Next Business Day
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Parts Replacement
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Onsite Spares Kit (Optional)
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Remote Monitoring (Optional)
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Case Studies
Latest Case Studies
PreRack IT Saves a Struggling VxRail Deployment
PreRack IT delivered a full VMware VxRail rebuild in 14 days, restoring stability and hardening security.
Pre Rack IT Saves FinServ Company From System Failure
Pre Rack IT deployed a team of
experienced engineers to diagnose the problem and implement a solution.
PreRack IT Saves a Struggling VxRail Deployment
PreRack IT delivered a full VMware VxRail rebuild in 14 days, restoring stability and hardening security.
Pre Rack IT Saves FinServ Company From System Failure
Pre Rack IT deployed a team of
experienced engineers to diagnose the problem and implement a solution.
Testimonials
What Our Clients Says
Pre Rack IT has been an exceptional partner for us. Their 3rd party support has been fantastic and their pricing and sourcing for pre-owned, higher end hardware is phenomenal.
Chief Information Officer in the Media Industry
Very budget friendly and all service calls have been handles quickly without incident. Direct point of contact to knowledgeable US based engineers.
Director of Data and Analytics
Thank you so much for helping us secure affordable hardware and delivering it quickly. The amount of relief I get knowing you are there to help us is so refreshing.
Director of Technical Operations
We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success.
Director of Technical Operations
Comparing OEMs and Other Providers to PreRack
The Pre Rack Difference
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Warranty
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24/7 Coverage / Same Business Day / NBD
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Parts Warehouse
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EOL/ EOSL Support
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U.S. Based Technical Support
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Certified OEM Parts Replacement
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Onsite Field Engineers
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Multi-Vendor Agnostic
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Rapid Escalation to Tier 4 Engineers
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Parts Stocked Locally
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Vulnerability Scanning (optional)
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OEM
OEM
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Warranty
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24/7 Coverage / Same Business Day / NBD
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Parts Warehouse
-
EOL/ EOSL Support
-
U.S. Based Technical Support
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Certified OEM Parts Replacement
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Onsite Field Engineers
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Multi-Vendor Agnostic
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Rapid Escalation to Tier 4 Engineers
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Parts Stocked Locally
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Vulnerability Scanning (optional)
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Other Providers
Other Providers
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Warranty
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24/7 Coverage / Same Business Day / NBD
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Parts Warehouse
-
EOL/ EOSL Support
-
U.S. Based Technical Support
-
Certified OEM Parts Replacement
-
Onsite Field Engineers
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Multi-Vendor Agnostic
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Rapid Escalation to Tier 4 Engineers
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Parts Stocked Locally
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Vulnerability Scanning (optional)
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Pre Rack
Pre Rack
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Warranty
-
24/7 Coverage / Same Business Day / NBD
-
Parts Warehouse
-
EOL/ EOSL Support
-
U.S. Based Technical Support
-
Certified OEM Parts Replacement
-
Onsite Field Engineers
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Multi-Vendor Agnostic
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Rapid Escalation to Tier 4 Engineers
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Parts Stocked Locally
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Vulnerability Scanning (optional)
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Third-Party Support
When Does Third-Party Support Come In To Play?
Blog & News
Recent Cisco Blogs
Contact Us
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