Pre Rack IT

Comprehensive Cisco network support and maintenance for a wide range of hardware.

Cisco Networking Hardware

  • ✓Cisco MCS
  • ✓Cisco UCS
  • ✓Cisco Catalyst
    • Switches

  • ✓Cisco Routers
  • ✓Cisco Security Appliances
  • ✓Cisco MDS Fibre Switches

  • ✓Cisco Nexus
  • ✓Cisco Meraki

All models supported. Not limited to these listed models. 

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Save up to 70% on support costs while receiving superior service and expertise.

Cost Savings

Save 50-70% compared to original manufacturer support costs without sacrificing quality or expertise.

Faster Response

Get immediate access to senior-level engineers with guaranteed response times as fast as 15 minutes.

Extended Support

Continue support for your hardware beyond the manufacturer's end-of-life date, extending your investment.

Cisco third-party support is hardware maintenance and technical assistance provided by independent companies (not Cisco Channel Partners) offering maintenance services for Cisco routers, switches, firewalls, UCS servers, access points, and other networking equipment. Third-party providers offer break/fix support, parts replacement, on-site maintenance, and 24/7 technical assistance as an alternative to Cisco SMARTnet.
Organizations typically save 30-70% compared to Cisco SMARTnet and Smart Net Total Care contracts. Third-party maintenance delivers reliable support at significantly lower costs while maintaining high service standards.
Cisco charges a premium for their highest level of support, but third-party providers with large teams of badged L1-L3 engineers can provide up to 24×7 SLAs at the same rate as Cisco’s base level support. Third-party providers can also keep hardware running past Cisco’s End of Service Life date, allowing you to use equipment on your timeline.
Third-party providers offer customizable SLA options including 24×7 support with 4-hour on-site response for mission-critical systems, next-day response, and flexible service levels based on business needs.

Learn how we helped these customers with Hardware and Maintenance in their time of
need.

Jimmy
IT Director

"Very fast response time and worked diligently with me until the problem was solved."

Dave
Network Operations

"Pre Rack IT helped disassemble EMC SANs, VMware hosts, and Cisco Switches, between Michigan and Georgia."

Bill
Director of Technical Operations

"We have not been able to find this level of knowledge at a reasonable price and timing as we do with Pre Rack IT. They are vital to our success."

Gordon
Network Operations

"Pre Rack IT was simply great to work with, we felt like we had a true partner. The data center move project was completed ahead of schedule."

Greg
Network Operations

"Under a tight time table - 90 days, Pre Rack IT took the lead on 95% of all our purchases, logistics, trucking and man power."

  • Warranty
  • 24/7 Coverage / Same Business Day / NBD
  • Parts Warehouse
  • EOL/ EOSL Support
  • U.S. Based Technical Support
  • Certified OEM Parts Replacement
  • Onsite Field Engineers
  • Multi-Vendor Agnostic
  • Rapid Escalation to Tier 4 Engineers
  • Parts Stocked Locally
  • Vulnerability Scanning (optional)
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OEM

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OEM

  •    Warranty
  •    24/7 Coverage / Same Business Day / NBD
  •    Parts Warehouse
  •    EOL/ EOSL Support
  •    U.S. Based Technical Support
  •    Certified OEM Parts Replacement
  •    Onsite Field Engineers
  •    Multi-Vendor Agnostic
  •    Rapid Escalation to Tier 4 Engineers
  •    Parts Stocked Locally
  •    Vulnerability Scanning (optional)
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Other Providers

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Other Providers

  •    Warranty
  •    24/7 Coverage / Same Business Day / NBD
  •    Parts Warehouse
  •    EOL/ EOSL Support
  •    U.S. Based Technical Support
  •    Certified OEM Parts Replacement
  •    Onsite Field Engineers
  •    Multi-Vendor Agnostic
  •    Rapid Escalation to Tier 4 Engineers
  •    Parts Stocked Locally
  •    Vulnerability Scanning (optional)
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Pre Rack

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Pre Rack

  •    Warranty
  •    24/7 Coverage / Same Business Day / NBD
  •    Parts Warehouse
  •    EOL/ EOSL Support
  •    U.S. Based Technical Support
  •    Certified OEM Parts Replacement
  •    Onsite Field Engineers
  •    Multi-Vendor Agnostic
  •    Rapid Escalation to Tier 4 Engineers
  •    Parts Stocked Locally
  •    Vulnerability Scanning (optional)
  •  
When Does Third Party Maintenance Come Into Play

Find Out If Your Hardware Is EOSL (End of Service Life)

We have compiled a list of Cisco hardware models with their end of service life dates.
Search Here
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