Brocade Support & Maintenance

Brocade third-party support is hardware maintenance and technical assistance provided by independent companies outside of Broadcom/Brocade for Brocade SAN switches, directors, Fibre Channel backbones, extensions, and SAN I/O modules. Third-party providers offer break/fix support, parts replacement, on-site maintenance, and 24/7 technical assistance for end-of-warranty and EOSL Brocade data and storage networking products.

Organizations save 40-70% compared to Brocade Essential and Direct Support contracts. For Brocade directors like the M6140, savings can reach upwards of $15,000 per director per year, and third-party rates cost up to 70% less than Brocade’s rates for comparable SLAs.

Third-party providers support Brocade SAN switches and directors including 300/320/340/360 series, 5000 series, 6000 series, DCX, DCX-4S, DCX 8510-4/8, and Gen 5, Gen 6, Gen 7, and Gen 8 Fibre Channel switches. Coverage includes both current models and EOSL equipment.

The EOL (End of Life) designation indicates all software and firmware development has ended, with firmware frozen and no new features or bug fixes. Brocade typically continues offering maintenance on EOL products for five years until reaching EOS (End of Service), during which maintenance rates increase by 10% per year, totaling over 40% increases by EOS. After EOS, Brocade no longer provides any support, technical assistance, or maintenance.

No, third-party providers offer much more attractively priced alternatives to expensive Brocade DCX maintenance contracts. Organizations can achieve substantial savings while maintaining round-the-clock technical support and guaranteed on-site service.